Shipping policy

Shipping Policy

We want your order to arrive safely, anywhere in the world — at no extra cost to you. Here's everything you need to know about how we ship.

Free Shipping — Always

We offer free shipping on all orders, with no minimum purchase required. Whether you're ordering one item or a full wardrobe refresh, shipping is always on us — domestically and internationally.

No discount codes, no fine print. Every order ships free, every time.

Processing Time

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment is confirmed. You'll receive a shipping confirmation email with tracking details as soon as your order is on its way.

  • Orders placed on weekends or holidays are processed the next business day.
  • During peak seasons or sales, processing may take up to 5 business days.
  • Custom or personalised items may require additional lead time — this will be noted on the product page.

Domestic Shipping

We ship to all addresses within [Your Country]. All domestic orders ship free, with no minimum order required.

Method Cost
Standard Shipping Free
Express Shipping

5.99

Remote or rural areas may experience slightly longer delivery windows. We'll always keep you updated via tracking.

International Shipping

We ship worldwide. All international orders ship free, regardless of destination.

Region Cost
United States & Canada Free
Europe Free
Asia Pacific Free
Rest of World Free
Customs & Duties: International orders may be subject to import taxes, customs duties, or fees levied by the destination country. These charges are the buyer's responsibility and are not included in the item price or shipping cost. Please check with your local customs office for details before ordering.

Order Tracking

Once your order has shipped, you'll receive a confirmation email containing your tracking number and a link to track your package in real time. Please allow up to 24 hours after dispatch for tracking information to update.

If you haven't received a tracking email after your order has been dispatched, please check your spam folder or contact us.

Lost, Delayed, or Damaged Orders

  • Delayed: Carriers occasionally experience delays outside our control. If your order is significantly overdue, reach out and we'll investigate.
  • Lost: If your tracking shows no movement for an extended period, we'll resend or refund your order at no cost.
  • Damaged: If your item arrives damaged, please contact us within 7 days of delivery with a photo of the damage. We'll make it right.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error immediately after placing your order, contact us right away — we'll do our best to update it before dispatch.

Questions about your order?

Our team is happy to help. Reach us at team.solvybusiness@gmail.com and we'll get back to you within 1–2 business days.